Gizbo Casino Privacy Policy

Who Controls Your Data

Your personal data is controlled by Galaktika N.V., the operator of Gizbo under Curacao Gaming Control Board licence OGL/2024/169/0146. Galaktika N.V. determines how registration details, payment records, and account activity are collected and used across the platform, and is the entity responsible for compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for players resident in Quebec, the Act respecting the protection of personal information in the private sector (Law 25).

We use cookies for account authentication, session security, and analytics on gameplay and site performance; players can adjust or withdraw non-essential cookie categories through the cookie banner shown on first visit. Marketing emails are sent only with consent obtained at registration or afterward through account settings, in line with Canada’s Anti-Spam Legislation (CASL), and every marketing message includes an unsubscribe option.

Personal data is shared with named third parties only where necessary to run the account: payment processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, and cryptocurrency transactions; identity verification providers who confirm the documents submitted during KYC; and game providers including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Nolimit City, Hacksaw Gaming, and BGaming, who receive gameplay data necessary to run the game round you are playing. None of these parties may use your data for their own marketing purposes.

How Long We Keep Your Data

Account and transaction records are retained for as long as the account remains active and for a further period afterward to meet regulatory and financial record-keeping obligations tied to the licence. Closing your account does not delete this history immediately; identity documents and transaction logs are kept for the retention period required for anti-money laundering compliance before being deleted or anonymized.

Where Your Data Is Processed

Because Gizbo is operated under an offshore licence, some data processing takes place outside Canada, including by the operator and by payment or verification providers based abroad. Where data leaves Canada, we rely on contractual safeguards with the receiving party requiring it to protect the data to a standard consistent with this policy, regardless of where it is processed.

Data is collected to open and run your account, process deposits and withdrawals, verify your identity, and meet legal obligations such as anti-money laundering reporting to the relevant authorities. Under PIPEDA, express consent is obtained before we collect sensitive information such as identity documents, while implied consent covers more routine account activity like logging gameplay for session security. You may withdraw consent for non-essential processing at any time, though withdrawing consent for data required to operate the account, such as KYC documents, may mean the account cannot remain open.

Anti-money laundering obligations attached to the Curacao Gaming Control Board licence require us to monitor deposit and withdrawal patterns and, where a transaction meets the threshold for reporting, to disclose the relevant account and transaction details to the licensing authority. This legal obligation applies regardless of any cookie or marketing consent settings you have chosen, since it is a condition of holding the licence rather than a marketing-related use of your data.

Filing a Complaint

If you believe your data has been mishandled, you may raise the matter with us directly first, and if unresolved, you may complain to the Office of the Privacy Commissioner of Canada. Quebec residents may additionally complain to the Commission d’acces a l’information du Quebec, which has jurisdiction over Law 25 matters for Quebec residents specifically.

What We Collect and Your Rights Over It

Data collected includes registration details (name, date of birth, email), payment information tied to your chosen method, KYC documents submitted for verification, technical data such as IP address and device information, gameplay and transaction logs, and cookies. You have the right to request access to the data we hold on you, to request correction of inaccurate data, and to withdraw consent for processing that is not required to keep the account open. Quebec residents additionally have the right under Law 25 to request de-indexation of certain personal information and to request portability of their data to another provider in a structured format.

Contact for Data Requests

Requests relating to your personal data, access, correction, consent withdrawal, or a Law 25 request, can be sent to [email protected]. Include your registered account email so the request can be matched to the correct account.